Silverware + OpenTable Partner to Elevate the Guest Experience
Markham, Ontario – January 29, 2020 – Silverware, a leading developer of advanced technology solutions for the Hospitality Industry, today announced it has partnered with OpenTable, the world’s leading provider of online restaurant reservations, to offer restaurants a deeper understanding of their guests.
With this partnership, thousands of Silverware’s customers can efficiently and securely unlock real-time guest and reservation insights from OpenTable’s cloud-based operating system. Further, this two-way integration allows staff to view diner details, preferences and order history to personalize service on the fly and curate the guest experience. Here’s more:
● Guest Preferences: Details, such as dining preferences and special occasion notes are now available at the host stand and staff’s fingertips, allowing them to augment service on the fly and enhance the experience for their diners.
● Available Order History: Order history offers an instantaneous snapshot of frequently ordered items by the guest, totals spent and servers from past visits, giving staff a peek into their preferences and allowing them to tailor service accordingly.
● Table Status: Hosts can see in real-time the status of tables across the floor without having to scan or walk the room, allowing them to turn tables faster and seat more guests.
“Our partnership with OpenTable demonstrates Silverware’s passion of putting the guest first,” stated Nick Thalas, Founder & CEO at Silverware. “Integrating the guest profile from OpenTable with all the order details and guest patterns within Silverware will help our users offer a ‘First Class’ experience.”
“We know it’s important for restaurants to streamline and simplify their tech stack. Connecting guest, reservation and check data is incredibly powerful for helping restaurants deliver top-notch hospitality,” said Jon Morin, OpenTable’s VP of Product Management. “Our partnership with Silverware is another step in our continued mission to help restaurants grow and thrive.”
To learn more about Silverware, please visit silverwarepos.com. To learn more about OpenTable, please go here.
###
ABOUT SILVERWARE:
Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced hospitality technology. Its mission is to improve the profitability of its clients by relentlessly delivering the most innovative and beneficial solutions on the market. The company’s technology enhances every aspect of the guest experience, from when the first customer walks in, until the last one walks out. For more information, please visit www.silverwarepos.com.
ABOUT OPENTABLE:
OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world’s leading provider of online restaurant reservations, with more than 54,000 restaurants globally using its software to seat over 131 million diners monthly. OpenTable helps diners discover and book the perfect table and helps restaurants deliver personalized hospitality to grow their business.
Andrew Kritiotis / akritiotis@silverwarepos.com; Lisa Singh / lsingh@opentable.com